Frequently Asked Questions

Snapto is an online e-commerce platform to deliver groceries to your doorstep with the help of personalized shoppers. Snapto facilitates to place grocery orders through the mobile app on both Android and iOS.

Yes! In Snapto online app, select “Account” then “Edit Profile”.

It's super simple! The price you see in the Snapto app is the price you pay. Since the market prices keep changing in the FMCG industry, there is a possibility of slight price differences. We are trying hard to pick the latest market price, however, minute fluctuations may occur. Please feel free to contact us when you come across such price variations.

• Verify that your phone has been updated to the latest version of its operating system
• Verify that your Snapto app has been updated to the latest version
• If both your phone’s operating system and your Snapto app has the latest version, then try closing the app.On the iPhone, press the ‘Home’ button twice. The phone displays all the open apps. Swipe the open app towards the top of the phone. To exit this feature, select the ‘Home’ button once or tap on the Home Screen. On the Android phone, select the ‘Recent Apps’ icon or press and hold the ‘Home’ button until the Recent Apps list appears. Swipe the open app towards the right of the phone. To exit this feature, select the ‘Recent Apps’ icon again.
• Try to open your Snapto app again. If the app still does not work, then try reinstalling the app. On the iPhone, select and hold the Snapto app until a small ‘x’ appears on the upper left corner. Select the ‘x’. When the confirmation window appears, select ‘Delete’. The app will disappear from the Home Screen. Select the ‘Home’ button to exit from the feature. Then go to the app store to select the Snapto app to install it again. On the Android phone, open the ‘Settings’ app. Select ‘Applications’. Select ‘Application Manager’. Select the Snapto app. Select ‘Uninstall’. When the confirmation window appears, select ‘OK’. The app will disappear. Then go to the Google Play store to select the Snapto app to install it again.
• Once your Snapto app has been installed, try to open your y app again. If the app still does not work, please contact us.

Using Snapto app, add your favorite items to the cart, choose a delivery location and place your order.

Select the “Add” button next to the item you want. You can also click the item to see details and then select “Add”.

If you have not yet selected ‘Checkout’, remove products one by one to empty your cart.

No! There is no minimum order amount. However, we cheer you to shop more to save more!

Yes, you can chat with support and request items to be added. We will update the cart for you.

Yes, at the checkout page you can select a delivery slot of your choice.

On rare occasions orders may be delayed. Our support team will update you about the delivery time.

Select 'Account' from the menu bar, then go to 'My Orders' to track your order.

You can view the receipt of your order in My Orders history.

Yes! Items needing cold or warm storage are packed with care and delivered properly.

We will contact you to confirm if you would like a substitute item.

You will receive an SMS notification. Refunds (if any) are processed within 24 hours.

• Please contact our support team immediately with:
• 1. Order number.
• 2. Damaged item description.
• 3. Photographic evidence.

You can cancel your order before it is dispatched under 'My Orders' in 'Account'.

Open the app, choose a delivery address. A pop-up will appear if your area is not covered.

Yes, you can send groceries to anyone within the coverage area.

We currently deliver within 10 kms radius of all the areas in Kalkaji, New Delhi. Expansion coming soon.

At checkout, you get an option to add a new address.

Currently not possible. You may cancel and reorder for a different location.

We deliver 7 days a week, except certain holidays. If stores are open, we deliver.

Deliveries begin from 7 AM and the last delivery is by 10 PM.

You can place an order anytime. Deliveries are scheduled for a two-hour window.

Yes, someone should be home to receive groceries. If not, we will call you to arrange options. Perishables may get damaged if not received.

No! You can order as much as you want.

We accept all major Indian credit cards, debit cards, UPI, wallets, net banking, and Cash on Delivery in select areas.

Yes, it is safe. All transactions are completed via secure Cashfree payment gateway. We do not store your card details.